Frequently Asked Questions
Everything you need to know about your Mestiza New York experience.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that items marked as Final Sale are not eligible for return or exchange.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your pieces sooner.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and order value.
How do I determine my size?
Each product page features a detailed size guide. We generally follow standard US contemporary sizing, but if you are between sizes, we recommend referring to the specific measurements listed for that silhouette.
Can I modify or cancel my order after it is placed?
Because we aim to process orders as quickly as possible, we can only accommodate modifications or cancellations within 30 minutes of order placement. Please contact our customer excellence team immediately.
Are your garments sustainably made?
Mestiza New York is committed to ethical manufacturing. We work with boutique factories that ensure fair wages and safe working conditions, often producing in limited runs to reduce waste.